SoundPaint Academy LLC Policies

Welcome to SoundPaint Academy LLC! We are committed to fostering a supportive, inspiring, and professional learning environment for all musicians. Below are our policies to ensure clarity, fairness, and a positive experience for everyone.
General Policies

    Respect and Professionalism
    All interactions—whether between students, instructors, or team members—should be respectful, encouraging, and constructive. Any form of harassment, discrimination, or disrespectful behavior will not be tolerated.

    Confidentiality
    All personal and payment information is kept confidential and is used solely for academy-related purposes.
    Code of Conduct
    We expect students to approach lessons, workshops, and events with a willingness to learn and collaborate. Disruptive or inappropriate behavior may result in removal from the program.

Enrollment and Scheduling

    Enrollment Process
    Enrollment is contingent on a one on one discovery call to determine if working together is beneficial to all parties. Once agreed upon by student and teacher, the student will be sent a contract through HoneyBook, and will be guided through the sign up process.
Upon registration, students agree to comply with all SoundPaint Academy LLC policies.

    Scheduling and Attendance
        Lessons and classes must be scheduled in advance.
        Students are encouraged to attend all sessions punctually. If a student will be late, please inform the instructor ahead of time.
        Missed lessons without prior notification will not be rescheduled or refunded.

    Cancellations and Rescheduling
        Students must provide at least 24 hours’ notice for cancellations or rescheduling. Failure to do so may result in a forfeited lesson or fee.
        SoundPaint Academy reserves the right to reschedule lessons due to instructor emergencies, with as much notice as possible provided to the student.

Payment and Refunds

    Payment Policies
        Payments must be made prior to the start of lessons or programs.
        Accepted payment methods include credit/debit cards, PayPal, and other methods listed on our website.

    Refunds
        Refunds for unused lessons or programs may be issued on a case-by-case basis. Requests must be submitted in writing to our support team.
        No refunds are granted for lessons already attended.

    Late Payments
        A late fee of 10% may be applied for payments not received by the due date.
        Services may be suspended for accounts with unpaid balances beyond 14 days.

Content and Intellectual Property

    Learning Materials
    All materials provided by SoundPaint Academy, including lesson plans, videos, and other resources, are proprietary and for personal use only. Reproduction, distribution, or resale of these materials is strictly prohibited.

    Student Creations
    Students retain full rights to their original works created during lessons. However, SoundPaint Academy reserves the right to feature student work in promotional materials with prior consent.

Technology and Online Learning

    Technical Requirements
    Students participating in online lessons are responsible for ensuring they have the required technology (e.g., stable internet connection, webcam, microphone) for effective learning.

    Recordings
        Online lessons may be recorded for internal review or training purposes with prior notice.
        Students may not record lessons without the instructor's consent.

Safety and Liability

    Physical Safety
    Students participating in hands-on activities or using equipment are expected to follow all safety guidelines. SoundPaint Academy is not liable for injuries resulting from failure to adhere to these guidelines.

    Property Damage
    Students are responsible for any damage caused to academy property or equipment due to negligence or misuse.

    Force Majeure
    SoundPaint Academy is not responsible for cancellations or interruptions caused by events beyond our control (e.g., natural disasters, power outages).

Communication

    Contacting Us
    For questions or support, please reach out to us via email or phone as listed on our website. We strive to respond within 24–48 business hours.

    Policy Updates
    These policies are subject to change. Students will be notified of any updates, and the most current version will always be available on our website.

By enrolling in SoundPaint Academy LLC, you agree to these policies. Thank you for being part of our community, and we look forward to helping you discover and develop your unique musicality!

SoundPaint Academy LLC
Email: AmyS@SoundPaintAcademy.com
Phone: 908-367-7470
Website: www.soundpaintacademy.com